More telephone lines should be added to a growing business. The good thing is that there is equipment that can manage this situation. The PBX or private branch exchange system can link all the phones in a company or across multiple locations.
It is easy to manage PBX systems because they are computerized and operate over the Internet. They are also very affordable. You can improve the customer services of your company and cut your costs while making your working practices more flexible by using a PBX system. Below are some of the benefits of PBX phone systems.
With PBX phone systems internal communications is made easier. Calls will have to be routed through the local phone company’s exchange if you make an internal call. PBX phone systems do internal routing so there is no need to go outside the building.
In a PBX system, you can be provided with a receptionist feature where all calls coming into your company can be accessed by one number. So, when you list your business phone number, you just need to give one number. This can be done without PBX but only one call can be accommodated at a time. There is no blocking of incoming calls with a PBX system. With a PBX system, you can dial out and make calls even when a caller is still connected.
Answering calls by a receptionist are no longer necessary with a PBX system. If you want to reach a specific service, you need to dial a particular number directed by auto-attendant instructions. An extension number is given by the PBX auto attendants to cut through the time-consuming menu process.
Features of a PBX phone system cannot be found on a standard phone. Your call can be forwarded to another phone if you don’t answer given a number of rings. You can also set up a series of backup routing in case a key person leaves his desk. There will be an automatic forwarding of the call to someone else from the team. These options ensure that vital customer calls don’t go unanswered.
PBX systems give variable access. PBX control panels lets you give different levels of access to different extensions. Certain phones can be limited to call only other internal extensions. There can be phones that can call out of the building but not long distance. You can also restrict access to international dialing on specified extension numbers.
PBX systems keep logs of incoming and outgoing calls. You will be able to see how many incoming calls your business has received. This will help you see which departments are getting more calls and which extensions are doing the most work on the telephone.